Shipping policy

Thank you for shopping with ODEÉ! We are committed to providing you with the best shopping experience and ensuring that your order arrives on time.

Processing Time:

  • All orders are processed within 7 business days. Orders placed on weekends or holidays will be processed the following business day.
  • Once your order is processed, you will receive an email confirmation along with a tracking number (if applicable).

Shipping Methods:

  • We offer a variety of shipping options to meet your needs. Shipping methods and rates will be calculated at checkout based on your location and order size.
  • Available shipping options include Standard, Expedited, and Priority Shipping. Delivery times may vary depending on your location and selected shipping method.

Shipping Rates:

  • Shipping rates are calculated at checkout based on your delivery address.
  • We offer free shipping on orders over [insert threshold, e.g., $50] within the [country/region].

International Shipping:

  • We currently offer international shipping to select countries.
  • Please note that international orders may be subject to customs fees, taxes, or duties that are outside of our control. These fees are the responsibility of the customer and will be billed upon delivery.
  • Delivery times for international shipments may vary and are subject to customs processing times.

Order Tracking:

  • Once your order has shipped, you will receive a tracking number by email to monitor its progress.
  • If you have any issues with tracking your package, please contact our customer service team, and we will assist you in locating your order.

Lost or Stolen Packages:

  • ODEÉ is not responsible for packages that are lost or stolen after delivery. We recommend ensuring that the shipping address provided is secure.
  • If your package is marked as delivered but you haven’t received it, please contact the carrier for assistance or file a claim with them directly.

Shipping Delays:

  • While we strive to ensure timely delivery, shipping delays may occur due to unforeseen circumstances such as weather, holidays, or carrier delays.
  • If there is a delay with your shipment, we will do our best to keep you informed.