Refund policy

At ODEÉ, we strive to ensure that you are completely satisfied with your order. Please review our return and refund policy below:

Returns:

• Due to the nature of our products, we are unable to accept returns unless the item is defective or damaged.
• If your order arrives damaged or if there is an error in the customization (e.g., wrong size, design, or incorrect item), please contact us within 7 days of receiving your order with a photo of the issue.
• We will offer a replacement or a full refund if the product is determined to be defective or incorrect.

Refunds:

• Refunds will be issued for damaged or defective items within 7 days of receiving the product.
• If you contact us after this time frame, we may not be able to provide a refund, but we will do our best to resolve the issue.
• Please note that we are unable to issue refunds for issues related to customer errors (e.g., incorrect size or design choices) unless the product is defective.

Exchanges:

• We do not offer exchanges unless the product is defective or there was a mistake in production.
• For defective or incorrect products, we will arrange for a replacement to be sent at no extra charge.

Cancellations:

• Orders can only be canceled within 24 hours of purchase. After this period, we begin processing and shipping your order, and cancellations may not be possible.

How to Initiate a Return or Refund:

• Contact our customer service team at [your email] with your order number and a clear photo of the damaged or defective item.
• We will review your request and respond within 2-3 business days with a resolution.